Building Operational Scalability to Support Ambitious Growth Goals

The
Client

Restaurant Technologies, a prominent player in the national food services industry

Restaurant Technologies (RT) is a prominent player in the national food services industry based in Minneapolis, Minnesota. Their 1,200+ employees serve 36,000+ restaurants, hotels, casinos, convenience stores, universities & hospitals across 41 locations nationwide.

The Challenge

Evolving enterprise business processes to create a more scalable infrastructure,

Restaurant Technologies has been driving transformation, innovation, scalability, and major growth initiatives, but leadership recognized that their operational processes—particularly across their 40+ distribution centers—had not kept pace with their growth.

Each facility leveraged different operating and performance tracking methods, making operational scalability a top priority as RT built the capabilities to support growth beyond $1B.

RT approached us for help streamlining their end-to-end business and driving enterprise-wide improvements.

The Solution

Finding seasoned operations leaders able to establish a streamlined operational framework

As long-term partners who understood RT’s culture and history, we were committed to helping them find the right solution for their organization.

Through several discussions with RT’s COO, CEO, and CIO, we mapped out a path for building a new function responsible for continuous improvement, process engineering, and technology initiatives.

We identified all nationwide organizations with “route-based” operational frameworks similar in size to RT and began targeting candidate prospects leading central Operational Excellence functions. Using our PrecisonPath™ process, we uncovered nearly 170 candidate prospects.

Prioritizing our partnership over volume, we took the time to source candidates who could meet RT’s growth objectives by fostering cross-functional collaboration to develop integrated, enterprise-wide processes.

The Outcome

A proven operations and process development leader with 20 years of experience in the services industry

“From the very first conversation, it was clear Cultura wasn’t just trying to fill a role—they were focused on finding the right fit for both me and RT. Their understanding of the company, the leaders I’d be working with, and the expectations for the role gave me total confidence throughout the process. They helped me land a position that aligns perfectly with my career goals.”

After interviewing 12 exceptionally strong candidates, RT selected a candidate who was a Vice President of Operational Excellence at Access Information Management.

While at Access, he worked cross-functionally to develop processes and systems from a “blank slate,” creating connectivity across their 200+ field locations. Before Access, he had worked at Cintas, leading large teams responsible for service operations, production, facility maintenance, and maintaining operations software.

His ability to build systems from scratch and drive alignment and improvement across multi-site service organizations makes him an ideal fit for RT’s operational needs.

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