Transforming Field Operations to Support Rapid Growth

The
Client

Restaurant Technologies, a prominent player in the national food services industry

Restaurant Technologies (RT) is a prominent player in the national food services industry based in Minneapolis, Minnesota. Their 1,200+ employees serve 36,000+ restaurants, hotels, casinos, convenience stores, universities & hospitals across 41 locations nationwide.

The Challenge

Standardizing field operations to scale beyond $1B

As RT positioned themselves for $1B+ growth, their operations had not kept pace with their increased revenue. Their 40+ distribution centers operated with differing processes and metric tracking, leading to inconsistencies that threatened scalability.

RT’s executive team decided to prioritize the evolution of their enterprise business processes but recognized that decentralizing and upskilling leadership for field operations was necessary to support sustained expansion.

They contacted us for help recruiting a VP of Field Operations.

The Solution

Securing a hands-on leader with deep logistics and distribution expertise

Working closely with RT’s CEO and COO, we defined the ideal leadership profile. They needed someone with executive polish and strategic capability, but more importantly, the ability to drive execution by working directly with depot GMs and field teams.

This role required a leader with deep expertise in distribution, route-based service models, logistics, and operational efficiency since they would be responsible for fleet, distribution, and service operations for over $600M in revenue.

Using our PrecisionPath™ process, we successfully identified 149 executive prospects across several adjacent industries with the requisite experience and thoroughly evaluated potential candidates to find leaders who could meet RT’s needs.

Our commitment to operating as solution-providers, not seat-fillers, led to a thoroughly vetted shortlist of exceptional candidates, each capable of transforming RT’s field operations.

The Outcome

A proven field operations leader with logistics experience in both the military and private sector

"I am VERY excited to join the RT team. Cultura was incredible during the search process, and I’m glad I answered their call—it was exactly the opportunity I needed.

RT selected a highly accomplished logistics and field operations executive with 20 years of military leadership experience in logistics and strategic operations and 8 years in the private sector.

Upon retiring from the military, he joined Penske Logistics as a General Manager, quickly advancing to Director and then VP of Operations, where he managed a $320 million business and achieved significant top-line and bottom-line growth over the past two and a half years.

His expertise in logistics, warehousing, and transportation, combined with his hands-on approach to strategic planning, customer engagement, and process improvement, make him an excellent choice to lead RT’s operational improvements.

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